Frequently Asked Questions (FAQ)

🛒 Orders

How do I place an order?
Simply browse products, add to cart, and complete checkout securely.

Can I cancel my order?
Yes, orders can be canceled within 12 hours of placing them.

🚚 Shipping

How long does delivery take?
Delivery usually takes 5–10 business days depending on your location.

Do you offer free shipping?
Yes, we offer free shipping on selected products.

🔄 Returns & Refunds

What is your return policy?
We offer a 7-day easy return policy after delivery.

How will I get my refund?
Refunds are processed to your original payment method within 5–7 days.

💳 Payments

What payment methods do you accept?
We accept Credit/Debit Cards, Net Banking, and secure online payments.

Is my payment secure?
Yes, all transactions are 100% secure and encrypted.

📞 Support

How can I contact you?
Email us at sales@cartoz.com.au or chat with us on WhatsApp.

When is support available?
Our support team is available Monday to Saturday, 9 AM – 5 PM.