Shipping Information
Cartoz is a marketplace connecting Suppliers and Retailers.
Our suppliers work with multiple trusted courier partners to provide fast, reliable, and cost-effective delivery across Australia.
Couriers are selected based on product size, weight, and delivery location to ensure the best shipping experience.
🚚 Courier Partners
Australia Post
- Delivery via Parcel Post or Express Post
- Tracking details provided via email
- Missed deliveries redirected to nearest Post Office
Aramex
- Tracking email sent after dispatch
- Supports ATL (Authority to Leave) and signature delivery
- Non-PO Box address required
Allied Express
- Pre-delivery contact via SMS or phone
- Missed delivery card with instructions
- Tracking available using consignment number
Border Express
- Non-PO Box address required
- Missed delivery card provided
- Re-delivery or collection available
CouriersPlease
- Signature usually required
- Flexible delivery options via email
- Options include ATL, collection, or rescheduling
Direct Freight Express
- Consignment tracking provided
- Safe drop or re-delivery options available
Hunter Express
- Tracking provided after dispatch
- Missed deliveries returned to depot
- Non-PO Box address required
Sendle
- Email tracking updates
- Parcel left safely or redirected to collection point
StarTrack
- Real-time tracking with proof of delivery
- Missed deliveries sent to Post Office
TNT Australia
- Non-PO Box address required
- May leave parcel without signature
Team Global Express
- Non-PO Box address required
- Collection card provided if delivery missed
📦 Dispatch Time
- Orders are dispatched within 1–2 working days after payment
- Delivery time begins after dispatch from supplier warehouse
📍 Undeliverable Postcodes
Some remote areas may not be serviceable for certain products.
- Orders to unsupported postcodes will be cancelled and refunded
🌏 Shipping to New Zealand
- Available for selected products
- Orders over NZ$1000 may incur import duties or taxes
📦 Missing or Damaged Packages
Suppliers are responsible for handling missing or damaged items.
Please refer to our Warranty & Returns Policy for assistance.
⚠️ Incorrect Shipping Address
- Orders cannot be changed after submission
- Incorrect addresses may require cancellation and reordering
- Additional charges may apply
📞 Need Help?
Email: sales@cartoz.com.au
WhatsApp: Available for quick support
Fast Delivery | Trusted Couriers | Australia-Wide Shipping